Q
QMS
Enterprise Queue Management
● Visa Centre Edition

Queue management
built for visa centres.

Real-time token routing, multi-counter orchestration, SLA enforcement, and customer display boards — all in one platform.

99.9%
Uptime SLA
<100ms
Token dispatch latency
Concurrent counters
ISO 27001
Security posture

System Modules

Select a module to open it. Staff should sign in first.

Auth
Staff Login

Authenticate to access your dashboard, counter, or admin panel.

Open module
Customer
Kiosk

Self-service token issuance for walk-in customers.

Open module
Staff
Counter Console

Call next token, start service, transfer, hold, and complete.

Open module
Customer
Display Board

Full-screen waiting-area board with live token announcements.

Open module
Supervisor
Supervisor Dashboard

Live KPI monitoring, queue health, and agent productivity.

Open module
Analytics
Reports

TAT, SLA compliance, CSAT, and productivity analytics export.

Open module
Customer
Customer Feedback

Post-service CSAT form — customers rate their experience by token number.

Open module

Platform Capabilities

Real-time WebSocket
Sub-100ms token events pushed live to all counters and the display board.
Role-based access
Admin, supervisor, kiosk, receptionist, and custom counter stage roles.
Built-in analytics
TAT, SLA breach rate, agent productivity, and CSAT scoring out of the box.
Multi-branch
Manage multiple visa centre locations from one unified control plane.